Terms of service


Overview

Welcome to JaxonSky. The terms "we", "us" and "our" refer to JaxonSky, which operates this online store and website, including all related information, content, features, tools, products and services (the "Services"). JaxonSky is powered by Shopify, which enables us to provide the Services to you.

These terms of service, together with the policies referenced in them (the "Terms"), describe your rights and responsibilities when you use the Services. Nothing in these Terms limits the rights you have as a consumer under the consumer protection laws of your province or territory.

By visiting or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Services.

Section 1 – About us

  • Business name: JaxonSky (sole proprietorship, owner Lesley Thissen)
  • Address: Burgemeester Mastboomplein 11, 4661 HX Halsteren, the Netherlands
  • Email: info@jaxonsky.com
  • Phone: +1 613 416 2243
  • Chamber of Commerce (KvK): 42182619

Section 2 – Access and account

By agreeing to these Terms, you confirm that you have reached the age of majority in your province or territory, or that you have permission from a parent or guardian.

To place an order, we may ask for information such as your name, email address, billing address, shipping address and payment details. You confirm that this information is accurate, current and complete. You are responsible for keeping your login details secure and for all activity on your account. You may not transfer your account to anyone else.

Section 3 – Our products

We do our best to display our products as accurately as possible. Colours and appearance may differ slightly depending on your screen or device.

We may change product descriptions, discontinue products and limit the quantity sold per person or per order. This does not affect orders we have already confirmed.

Section 4 – Orders

The contract is formed when we confirm your order by email. You will receive a copy of your order with the details of your purchase. We may refuse or cancel an order for good reason, for example in case of suspected fraud, an obvious pricing error or insufficient stock. If we do, we will let you know as soon as possible and refund any amount already paid in full.

You confirm that your purchases are for personal or household use and not for commercial resale.

Section 5 – Prices and payment

All prices in our store are in Canadian dollars (CAD). The total price, including shipping and any applicable taxes, is shown at checkout before you pay. Standard shipping within Canada is free.

The price you pay is the price that applied when you ordered, as stated in your order confirmation. Prices, discounts and promotions may change, but not for an order that has already been confirmed.

You can pay using the payment methods shown at checkout. You confirm that you are authorized to use the chosen payment method and that your payment details are correct.

Section 6 – Shipping and delivery

We ship to all Canadian provinces and territories. Delivery times shown in our store are estimates; details are in our Shipping Policy. Orders may ship from outside Canada and pass through Canadian customs. Any import duties and taxes for orders to Canada are covered by us.

If we cannot deliver your order within 30 days of the estimated delivery date, you may cancel it free of charge and receive a full refund. The risk of loss or damage passes to you when the product is delivered to you or to a person you designate.

Section 7 – Returns and cancellations

You can return items within 30 days of receiving them, as described in our Refund Policy. This voluntary policy is in addition to any cancellation or refund rights you have under the consumer protection laws of your province or territory.

Section 8 – Warranty

Our products must be fit for the purpose for which they are ordinarily used and durable for a reasonable period, as provided by the consumer protection laws that apply to you (including the legal warranty under Quebec's Consumer Protection Act). If a product is defective, contact us at info@jaxonsky.com and we will repair, replace or refund it in accordance with those laws.

We aim to keep the website working properly, but cannot guarantee that it will always be available without interruption or free of errors.

Section 9 – Intellectual property

The Services, including trademarks, text, images, logos, video, audio and design, are owned by JaxonSky or its licensors and are protected by intellectual property laws. You may use the Services for personal, non-commercial purposes only. You may not copy, distribute, modify or publish material from the Services without our written permission.

The Services may contain tools or links from third parties that we do not control. You use them at your own risk. We are not responsible for the content of third-party websites or for purchases you make there.

Section 11 – Relationship with Shopify

JaxonSky is powered by Shopify. Any sales and purchases you make in our store are made directly with JaxonSky. By using the Services, you acknowledge that Shopify is not responsible for any aspect of any sale between you and JaxonSky, including any injury, damage or loss resulting from purchased products, and you release Shopify and its affiliates from all claims arising from your purchases and transactions with JaxonSky, to the extent permitted by law.

Section 12 – Privacy

We handle your personal information as described in our Privacy Policy.

Section 13 – Feedback and reviews

If you share reviews, ideas or other content with us ("Feedback"), you grant us a worldwide, royalty-free, non-exclusive licence to use, edit and publish that Feedback, including to promote our Services. You confirm that your Feedback is your own, is truthful, does not infringe anyone's rights and does not contain unlawful or offensive content, and you will disclose any compensation you received for it. We may remove Feedback we consider inappropriate.

Section 14 – Errors and inaccuracies

Information on the Services may occasionally contain errors, for example in descriptions, prices or availability. We may correct such errors at any time. In case of an obvious error, such as a clearly incorrect price, we may cancel an order and will refund any amount already paid in full.

Section 15 – Prohibited use

You may use the Services for lawful purposes only. You may not use the Services to break the law, infringe intellectual property rights, harass or harm others, provide false information, send spam, impersonate anyone, upload malicious code, scrape or copy the Services, use automated tools to access the Services without our permission, or circumvent security measures. If you breach these Terms, we may suspend or terminate your access.

Section 16 – Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential damage, such as lost profits or loss of data, arising from your use of the Services. This limitation does not apply in cases of intentional misconduct, gross negligence, fraud, or death or personal injury, and it does not affect your rights as a consumer under the laws of your province or territory.

Section 17 – Indemnification

To the extent permitted by law, if you breach these Terms or the rights of others and a third party brings a claim against JaxonSky or Shopify as a result, you will compensate the damage reasonably resulting from it.

Section 18 – Termination

We may suspend or terminate your access to the Services if you breach these Terms. Orders that have already been confirmed will be handled in accordance with these Terms.

Section 19 – Severability and entire agreement

If any provision of these Terms is found to be invalid, the remaining provisions continue to apply. If we do not enforce a provision, this does not mean we waive it. These Terms and the policies on this website form the entire agreement between you and us regarding the Services.

Section 20 – Governing law and disputes

These Terms are governed by the laws of the Netherlands. If you are a consumer in Canada, you keep the protection of the mandatory consumer protection laws of your province or territory, and you may bring proceedings in the courts of your province or territory where those laws allow it.

Do you have a complaint? Please contact us first at info@jaxonsky.com and we will respond within 14 days and work with you to find a solution.

Section 21 – Changes to these Terms

The most recent version of these Terms is always available on this page. We may change these Terms by publishing a new version and will announce important changes in good time. Changes do not apply to orders already placed.

Section 22 – Contact information

Questions about these Terms? Email us at info@jaxonsky.com or visit our contact page: https://jaxonsky.com/pages/contact

Related policies: