Privacy policy


This Privacy Policy explains how JaxonSky ("we", "us", "our") collects, uses and protects your personal information when you visit our store or buy from us. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, for residents of Quebec, Quebec's Act respecting the protection of personal information in the private sector (Law 25). Because our business is based in the Netherlands, we also comply with the EU General Data Protection Regulation (GDPR).

1. Person responsible for privacy

The person responsible for the protection of personal information at JaxonSky is Lesley Thissen, owner. You can reach her at info@jaxonsky.com or at Burgemeester Mastboomplein 11, 4661 HX Halsteren, the Netherlands.

2. Information we collect

  • Information you give us: your name, email address, phone number, billing and shipping address, and the content of messages you send us.
  • Order information: the products you buy, order amounts, order history and return requests.
  • Payment information: payments are processed by Shopify and its payment partners. We do not see or store your full card details.
  • Device and usage information: your IP address, browser and device type, pages you visit and how you use our store, collected through cookies and similar technologies.

3. How we use your information

  • To process, ship and deliver your orders, and to handle returns and refunds
  • To communicate with you about your order and answer your questions
  • To prevent fraud and keep our store secure
  • To improve our store and products
  • To send you marketing emails, only if you have agreed to receive them
  • To comply with our legal obligations, such as tax and accounting rules

We only collect and use the information we need for these purposes, with your consent where required by law.

4. Marketing emails

We only send you marketing emails if you have given your consent, in line with Canada's Anti-Spam Legislation (CASL). Every marketing email contains an unsubscribe link, and you can also unsubscribe at any time by emailing info@jaxonsky.com or by clicking the unsubscribe link in any email.

5. Who we share your information with

We never sell your personal information. We only share it with service providers who help us run our store, and only as far as needed:

  • Shopify, which hosts our store and processes payments (Shopify's Privacy Policy)
  • Payment providers, to process your payment
  • Fulfilment partners and carriers, to prepare and deliver your order
  • Analytics and advertising tools, if you have accepted the related cookies
  • Authorities, where we are required to by law

These providers may only use your information to perform services for us and must protect it.

6. Storage and transfers outside Canada

Your personal information may be stored and processed outside your province and outside Canada, including in the Netherlands, the European Union and the United States, where we and our service providers operate. When this happens, we take reasonable steps to ensure your information remains protected. Authorities in those countries may be able to access it under their local laws.

7. Cookies

We use cookies to make our store work (for example, your shopping cart), to remember your preferences and, with your consent, for analytics and advertising. You can manage your cookie choices through the cookie banner on our website and in your browser settings. Blocking some cookies may affect how our store works.

We use the following types of cookies:

  • Necessary cookies (Shopify): to run our store, keep your shopping cart and process your checkout securely.

  • Analytics cookies (Google Analytics, Shopify Analytics): to understand how visitors use our store, so we can improve it. Only with your consent.

    Analytics cookies (Microsoft Clarity): to see how visitors click and scroll through our store (for example with heatmaps and anonymised session recordings), so we can make the store easier to use. Only with your consent. Learn more in Microsoft’s Privacy Statement (privacy.microsoft.com/privacystatement).

  • Advertising cookies (Google Ads, Meta pixel for Facebook and Instagram, Pinterest tag): to measure our ads and show you relevant ads on Google, Facebook, Instagram and Pinterest. Only with your consent.
    You can change your cookie choices at any time through the cookie banner. You can also learn more in Google’s Privacy Policy (policies.google.com/privacy) and Meta’s Privacy Policy (facebook.com/privacy/policy).

8. How long we keep your information

We keep your information only as long as needed for the purposes described in this policy. Order and payment records are kept for as long as tax and accounting laws require. After that, we delete or anonymize your information.

9. How we protect your information

We use reasonable technical and organizational safeguards to protect your personal information against loss, theft and unauthorized access. If a privacy breach creates a real risk of significant harm to you, we will notify you and the relevant authorities as required by law.

10. Your rights

You have the right to:

  • Access the personal information we hold about you
  • Correct information that is inaccurate or incomplete
  • Withdraw your consent, for example to marketing emails
  • Ask us to delete your information, unless we must keep it by law
  • For Quebec residents: receive your information in a structured, commonly used technological format

To exercise these rights, email info@jaxonsky.com and we will respond within 30 days and may ask you to verify your identity.

11. Complaints

If you have a concern about how we handle your information, please contact us first at info@jaxonsky.com so we can help. You can also file a complaint with the Office of the Privacy Commissioner of Canada or, if you live in Quebec, with the Commission d'accès à l'information du Québec.

12. Children

Our store is not intended for children under 13, and we do not knowingly collect their personal information.

13. Changes to this policy

We may update this Privacy Policy from time to time. The most recent version is always available on this page, and we will let you know about important changes.

14. Contact information

  • Store name: JaxonSky
  • Email: info@jaxonsky.com
  • Address: Burgemeester Mastboomplein 11, 4661 HX Halsteren, the Netherlands
  • Phone: +1 613 416 2243
    Chamber of Commerce (KvK): 42182619
    Contact page: https://jaxonsky.com/pages/contact