Returns

You can request a return within 30 days of receiving your order.

To qualify under this 30-day policy, the item must be returned in its original condition: unused, unworn, with all tags attached and in its original packaging. Proof of purchase (such as your order confirmation or receipt) is required.

To request a return, email us at info@jaxonsky.com with your order number. Once your request is approved, we'll send you a prepaid return label along with instructions on where and how to ship your package. Please don't send items back without contacting us first, as we can't match unannounced returns to an order. Return costs
Returns are free. We send you a prepaid return label, whether the item is defective, damaged or wrong, or you simply changed your mind. You never pay to send an item back.

This policy is in addition to your statutory rights.

Damaged, defective or incorrect items

Please check your order as soon as it arrives. If anything is damaged, defective or not what you ordered, contact us at info@jaxonsky.com, ideally with a photo, so we can resolve it for you. You will not pay any costs for this, and your statutory warranty rights remain unaffected.

Exchanges

We don't process direct exchanges. The quickest way to get the item you want is to return your original purchase and, once the return is approved, place a new order.

 

Refunds

After your return arrives, we'll inspect it and let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may need some additional time to process the refund.

If you haven't received your refund within 15 business days of approval, please contact us at info@jaxonsky.com and we will look into it.

Contact information

• Store name: JaxonSky
• Email: info@jaxonsky.com
• Business address: Burgemeester Mastboomplein 11, Halsteren, Noord-Brabant, 4661 HX, Netherlands
• Phone: +1 613 416 2243
• Chamber of Commerce (KvK): 42182619
• Contact page: jaxonsky.com/pages/contact
• Warehouse address: 401 Bay Street, Suite 1600 Toronto, ON M5H 2Y4 Canada

We aim to reply to all messages within 24 hours.