Shipping policy
JaxonSky ships to customers in Canada. Below is everything you need to know about how your order reaches you.
1. Where we ship
We ship to all Canadian provinces and territories. At this time, we do not ship outside Canada.
2. Shipping costs
Standard shipping is free on all orders within Canada. All prices and costs are in Canadian dollars (CAD).
3. Processing time
Orders are processed within 1–3 business days (Monday to Friday), excluding weekends and Canadian statutory holidays. Orders placed before 3:00 p.m. Eastern Time on a business day start processing the same day. During peak seasons or promotions, processing may take slightly longer; we will let you know if there is a delay.
4. Estimated delivery times
|
Destination |
Processing |
Transit |
Total |
|---|---|---|---|
|
All provinces and territories |
1–3 business days |
7–14 business days |
8–17 business days |
Delivery times are estimates and may be affected by carrier delays, customs processing or extreme weather. Deliveries to remote or northern areas may take a few days longer.
5. Where we ship from
Your order is shipped directly to you by our fulfilment partners. Depending on the products you order, it may ship from a warehouse outside Canada and pass through Canadian customs before delivery.
6. Customs, duties and taxes
Any import duties and taxes for orders to Canada are covered by us, so you will not pay anything extra on delivery. If a carrier ever asks you for a payment on delivery, please contact us before paying.
7. Tracking
You will receive a tracking link by email as soon as your order has shipped. It can take 24–48 hours before the first carrier scan appears.
8. Late delivery
If we cannot deliver your order within 30 days of the estimated delivery date, you may cancel it free of charge and receive a full refund. This does not affect any other rights you have under the consumer protection laws of your province or territory.
9. Shipping restrictions
We do not ship to PO Box addresses, military addresses or addresses outside Canada. Some items may be subject to restrictions under carrier rules.
10. Failed delivery or returned packages
Please make sure your shipping address is complete and correct. If delivery fails because the address was incorrect or the package was not collected, the order may be returned to us. We will contact you to arrange a new shipment, which may involve additional shipping costs.
11. Lost or damaged packages
Your package is our responsibility until it has been delivered to you. If it is lost or arrives damaged, email us at info@jaxonsky.com (with photos if it is damaged). We will open an investigation with the carrier and send a replacement or a refund as quickly as possible.
12. Multiple items
Orders containing several items may arrive in separate parcels on different days. This is normal and does not mean anything is missing.
13. Changes to this policy
We may update this policy from time to time. The most recent version is always available on this page. Your order is governed by the version in force when you placed it.
14. Contact information
- Store name: JaxonSky
- Email: info@jaxonsky.com
- Business address: Burgemeester Mastboomplein 11, Halsteren, Noord-Brabant, 4661 HX, Netherlands
- Phone: +1 613 416 2243
- Chamber of Commerce (KvK): 42182619
- Contact page: jaxonsky.com/pages/contact
We aim to respond to your enquiries within 24 hours.