FAQ
Orders and shipping
Where do you ship?
We ship to all Canadian provinces and territories. We do not ship outside Canada.
How much does shipping cost?
Standard shipping is free on all orders within Canada.
How long does delivery take?
Orders are processed within 1–3 business days (Monday to Friday). Delivery then takes 7–14 business days, so 8–17 business days in total. See our Shipping Policy.
Will I pay customs duties or import taxes?
No. Any import duties and taxes for orders to Canada are covered by us.
How can I track my order?
You receive a tracking link by email as soon as your order ships. You can also use Track your order.
Returns and refunds
Can I return an item?
Yes, within 30 days of receiving your order. The item must be unused, unworn and have its tags attached.
Do I pay for the return?
No. Returns are free, whether the item is defective or you simply changed your mind. We send you a prepaid return label.
How do I start a return?
Email us with your order number. Read the full Refund Policy.
When will I get my refund?
Within 10 business days after your return is approved, to your original payment method.
Payment
Which payment methods do you accept?
Visa, Mastercard, American Express, Maestro, UnionPay, Shop Pay, Apple Pay, Google Pay, PayPal and Klarna. See our Payment Policy.
In which currency are prices shown?
All prices are in Canadian dollars (CAD).
Contact
How can I reach you?
By email or phone, Monday to Friday from 9:00 am to 5:00 pm (CET). We reply within 24 hours.
Business details
- Store name: JaxonSky
- Business name: JaxonSky (sole proprietorship, owner Lesley Thissen)
- Chamber of Commerce (KvK): 42182619
- VAT number: NL004567118B52
- Business address: Burgemeester Mastboomplein 11, Halsteren, Noord-Brabant, 4661 HX, Netherlands
- Email: info@jaxonsky.com
- Phone: +1 613 416 2243
Questions? Visit our contact page. We reply to every message within 24 hours.